FAQ

💡 How does Demo Design Gifts work?

We offer custom-made products created on demand just for you! Simply choose a product, upload your design or personalization, and we’ll handle the rest—from printing to shipping.

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🕒 How long does it take to receive my order?

• Processing Time: 1-3 business days

• Shipping Time:

  • Domestic: 3–7 business days

  • International: 7–21 business days
    Delivery times may vary during peak seasons or holidays.

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📦 Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number by email. You can also use our Track My Order page to check the status anytime.

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🔁 Can I return or exchange a custom item?

Because our products are made to order, we don’t accept returns or exchanges for custom items unless they arrive damaged or incorrect. If there's an issue, please contact us within 7 days with photos.

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❌ I made a mistake on my order. Can I change it?

We process orders quickly, so changes are only possible within the first 12 hours after purchase. Please contact us as soon as possible if you need to update your order.

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💳 What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure checkout options offered through Shopify.

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🌍 Do you ship internationally?

Yes, we ship worldwide! Some remote locations may experience longer delivery times or limited tracking.

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🤝 Do you offer bulk or corporate gifts?

Yes! For bulk, event, or business gifting inquiries, please contact us at sales@demodesigngifts.co.uk and we’ll be happy to assist.

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Need more help? Contact us at sales@demodesigngifts.co.uk and we’ll respond within 24–48 hours.