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At Demo Design Gifts, your satisfaction means everything to us. Since our products are custom-made just for you, we do not accept returns or exchanges for change of mind.
However, if your order arrives damaged, defective, or with a printing error, we’re here to make it right.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Include your order number and a clear photo of the issue so we can resolve it promptly.
Item arrived broken, misprinted, or with major defects
Wrong item or size delivered
Issue reported within 7 days of receiving the product
Once verified, we’ll send a free replacement or issue a store credit—whichever you prefer.
📩 Need Help?
Reach out to us at sales@demodesigngifts.co.uk and our support team will assist you quickly.